Forums
What should this app do for me?
-
Dangthrimble
Apr 25, 2013, 6:03 PMHi,
I've added this app to my Torch, pointed it at my web site (not WordPress.com hosted) and logged in (I guess) using an Editor account. In the top left-hand corner I see a warning triangle with an exclamation mark in it next to the site name. When I press refresh I get "Error while loading blog". When I click on Pages it says "No pages found". When I click on Stats it asks for my WordPress.com username and password even though the site isn't hosted there. When I click on Dashboard it loads the site in the browser but I still need to log in (something I can do without the app). I can't find anything that this does for me. Am I missing something? What is it supposed to do?
Thanks
-
daniloercoli
Apr 29, 2013, 11:21 AMThe red triangle with exclamation mark appears if the app has found errors when adding blog.
Try to refresh the blog. You should get a detailed information about the issue.Stats: You should install and configure the Jetpack plugin (stats functionality previously provided by WordPress.com Stats plugin): http://wordpress.org/extend/plugins/jetpack/
-
Apr 29, 2013, 11:25 AMThanks for the reply. Every time I refresh,all I get is a popup that states "Error while loading blog". Is there a separate log where the detailed information should appear or would you expect it to appear in the popup?
-
Apr 29, 2013, 11:30 AMI suggest you to test your site with the on-line tool here: http://www.eritreo.it
If that doesn't help:
- Open the 'App settings screen' and enable the 'extra debug' option.
- Save the changes.
- Reproduce the issue.
- Wait till the error message.
- Close the app.
- Connect the device to your PC and get the the app log file located at /store/home/user/wordpress/log* (or at /SDCard/BlackBerry/wordpress/log*).
- Send us the app log file to mobile at automattic.com -
Apr 29, 2013, 11:30 AMBy the way, I don't currently have Jetpack installed. To date I have tried to keep to plugins that (amongst other criteria) have a rating of 4.0 or higher. Also I have not been convinced the benefits or Jetpack outweigh all the other stuff I have no interest in. Do I need Jetpack to use this App, or only to look at the stats?
-
Apr 29, 2013, 11:40 AMHave tried http://www.eritreo.it and "Congratulation! Your site passed the first check."
Will I have to disable Google Authenticator to go any further? Indeed, do I need to disable it for this App to work?
-
Apr 29, 2013, 1:01 PMDo a full check with eritreo.it, by inserting username/password and check what is the response of the tool.
About Google Authenticator, I think you need to create and use an application password if you've installed 2steps auth on your blog.
-
Apr 29, 2013, 1:57 PMI used my Editor account (rather than my Administrator account) which is the one I am using with this App. The response was a tick against every test.
I'll try the extra debug when I get home tonight.
-
Jun 20, 2013, 8:59 PMApologies for the delay in replying. I am now using version 1.6.6 of the app and still get "Error while loading blog". Have emailed you the log as requested.
-
Jun 21, 2013, 8:17 AMThanks for sending us the log file. I've identified the cause of the breakage and we will fix the issue in the next app update.
-
Jun 21, 2013, 8:48 AMGreat, thanks. One other thing I noticed was that, when data wsa disabled over the air, I got a different error trying to connect over WiFi. Can't remember the full details but, once I can connect, I'll see if the problem persists. If it does, I'll raise another ticket. Looking forward to the update.
-
Jun 21, 2013, 8:56 AMThe problem is on the category called "Calendar", that has a really high ID number. Check in the database if something is going wrong with that category. You can even remove that category in the dashboard if you're not using it.
-
Jun 21, 2013, 9:38 AMWhere in the database will I find the information and do you know what the ID number was?
Thanks
Topic Closed
This topic has been closed to new replies.